Privacy Policy
Effective Date: [22/09/2025]
TM AI Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (tmaisolutions.live) and our AI-powered services.
1. Information We Collect
We may collect the following types of information:
User Inputs & Conversations: Any text, audio, or other content you provide when interacting with our AI services.
Contact Information: Such as your name, email address, and phone number when you reach out to us or register for services.
Payment Information: Limited payment details processed securely through our payment providers.
Usage Data: Technical information such as IP address, browser type, cookies, and analytics data.
2. How We Use Your Data
We process your information for the following purposes:
To provide and deliver our AI-powered services.
To improve and train AI models (conversations may be reviewed for quality and performance).
To respond to inquiries and provide customer support.
To send updates, promotions, and marketing (with opt-out rights).
To comply with legal and regulatory obligations.
3. AI-Specific Data Handling
Our services involve artificial intelligence tools that process user inputs to generate outputs. While TM AI Solutions does not itself share your data internationally, some third-party AI providers we use (such as OpenAI) may process data outside the UK/EEA. These providers apply their own privacy and security practices, which we encourage you to review.
4. Third-Party Services
We use trusted third-party services to deliver our offerings, including:
OpenAI, Grok, Voiceflow – AI processing
Go High Level, Twilio, n8n – Customer relationship and communication tools
Payment providers – For secure transactions
These providers may only access your data as required to perform services on our behalf.
5. Data Retention
We keep your personal data only as long as your account is active or until you request deletion. Once your account is deleted, associated data will be removed from our systems within a reasonable timeframe.
6. User Rights
Depending on your jurisdiction, you may have the right to:
Access and request a copy of your personal data.
Request correction or deletion of your data.
Opt out of marketing communications at any time.
Restrict or object to certain types of data processing.
To exercise these rights, contact us at [email protected].
7. Security Measures
We take appropriate steps to protect your information, including:
Encryption of sensitive data.
Access controls to restrict internal data use.
Secure servers for storage and processing.
However, no method of transmission or storage is 100% secure. We encourage you to use our services responsibly.
8. International Data Transfers
TM AI Solutions does not share your personal data internationally. However, third-party AI providers (e.g., OpenAI) may process data outside the UK/EEA. Where this occurs, we rely on their compliance with appropriate safeguards such as Standard Contractual Clauses.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
TM AI Solutions
Email: [email protected]